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1. 14-day refund period

You may request a full refund of a CertaCart paid transaction within 14 days of the transaction date. You do not need to prove a defect or provide a detailed reason.

2. How to request a refund

Email liyitao459@gmail.com from the purchase email address and include the order ID or license ID. Do not send payment-card details, passwords, or store customer data. We may ask only for information needed to identify the transaction and prevent fraud.

3. What happens after a refund

The refund is returned through the original payment method by Freemius. A refunded transaction’s subscription is cancelled and its Premium license may be deactivated. CertaCart does not intentionally delete product information, profiles, or scan history stored in your WordPress database when a license is deactivated.

Card refunds may take approximately 5–10 business days to appear after processing; timing is controlled by the payment provider and issuing bank.

4. Cancellation is different from a refund

Cancelling a subscription stops future automatic renewals. It does not itself refund a payment already made. If a charge is still within the 14-day period, submit a refund request separately.

5. After 14 days

Requests received after 14 days are considered only where required by law or in exceptional circumstances at our discretion. This policy does not limit mandatory consumer rights that apply to you.